Fewer Barriers to Accessing AdviceĬaregivers who call for after-hours pediatric care are concerned and looking for guidance. You might be wondering, “If a medical answering service can achieve the basic goals of an after-hours exchange at minimal cost, why should I consider the additional expense of nurse triage?” Here are four reasons: 1. What are the Benefits of After-Hours Nurse Triage? As a result, it’s a basic solution for medical exchanges. With the proper criteria, the service can be an effective screening tool to determine if a caller needs to speak with you before your office opens the following business day. Someone who works for a medical answering service simply takes down pertinent information and forwards the message to the provider on-call. They also do not have to be familiar with medical terminology or the practice of prioritizing phone calls. Medical answering services are typically staffed by individuals who are not licensed or certified. Read on to discover four reasons why After-Hours Nurse Triage is better than a medical answering service. This service benefits both your practice and your patients. Anytime Pediatrics has been paying attention and has a solution: After-Hours Nurse Triage. Sound familiar? Your medical answering service was activated, but it did not meet the needs of your patient. She expresses her frustration that she did not receive a call back with medical advice and that she made what was likely an unnecessary trip to the ER. As soon as the phone lines open, she calls to schedule a visit. The infant gets a diagnosis of bronchiolitis, and Mom receives instructions to continue symptomatic treatment and to contact your office in the morning for a follow-up appointment. Time ticks by slowly with no return call and the baby’s cough worsens, so the mother decides to go to the emergency room. ![]() After giving the child’s information and explaining her concerns, the mom receives a promise that a provider will call back within 30 minutes. When she calls your office, she speaks with someone from the medical answering service. ![]() ![]() Despite trying home remedies, the parent decides that her baby needs medical attention. It’s just past midnight, and an exhausted mom sits with her 6-month-old, who’s been waking intermittently since bedtime with intense coughing spells that sound like a seal barking.
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